Returns & Refund

Returns & Refunds Policy

We are committed to providing you with quality products and a pleasant shopping experience. Here is our return and exchange policy:

**Damaged Items:**

If you receive a damaged item during transit, please contact us immediately and provide relevant photos for us to understand the issue. We will promptly address your situation, and you have the option to choose from the following two solutions:

1. We will arrange a refund for you, and the refund will be issued back to your original payment method.

2. We will send you a replacement item without the need for you to return the damaged product.

**Non-eligible Returns:**

We can only accept returns and offer refunds in cases where the product is damaged during transit. For reasons other than this, we are unable to accept returns or issue refunds. If you have any concerns about a product, please contact us before making a purchase, and we'll be more than happy to provide the information you need to make an informed decision.

We appreciate you choosing Astrovis and strive to provide you with a satisfying shopping experience. If you have any questions regarding returns or exchanges, please feel free to contact our customer service team. We are here to support and assist you.